Description
Burns & McBride is growing and looking for a dedicated Drain & Sewer Technician to help launch and build a new service line.
The role involves performing residential drain cleaning, clearing, cabling, and hydro-jetting, diagnosing drain and sewer issues, operating professional drain and sewer equipment, and recommending solutions to homeowners.
Responsibilities:
- Perform residential drain cleaning, clearing, cabling, and hydro-jetting.
- Diagnose drain and sewer issues throughout the home and from the home to the curb.
- Operate small- and large-sized drain machines and sewer camera equipment.
- Identify blockages, damaged piping, root intrusion, and other drain or sewer concerns.
- Recommend appropriate repair, replacement, or additional service options.
- Explain findings and solutions clearly to homeowners.
- Present estimates and obtain customer approval before completing work.
- Identify additional drain or plumbing solutions that meet customer needs.
- Perform related plumbing service work when qualified.
- Complete accurate service notes, photos, estimates, and customer documentation.
- Maintain truck inventory, tools, and equipment.
- Protect customers' homes and maintain a clean, professional work area.
- Communicate effectively with customers, office staff, and other field team members.
- Participate in technical training, team meetings, and ongoing professional development.
Requirements:
- 5+ years of hands-on drain-clearing experience
- Strong residential drain and sewer diagnostic skills.
- Experience working on systems from inside the home to the curb.
- Experience with cable machines, hydro-jetting equipment, and sewer cameras.
- Proven ability to explain recommendations and sell appropriate drain and sewer services.
- Strong customer service and communication skills.
- Solid understanding of residential plumbing and drain systems.
- Residential service plumbing experience is a strong plus.
- Ability to independently manage service calls from diagnosis through completion.
- Strong problem-solving skills and attention to detail.
- Comfortable using tablets, mobile apps, and field service software.
- Valid driver's license with an acceptable driving record.
- Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor environments.
Benefits:
- Industry-Leading Compensation: six-figure earning potential
- Fully Stocked Warehouse with Parts Runners
- Clean, Fully Stocked Truck
- Comprehensive Health Benefits
- Paid Time Off
- 401(k) Plan with Company Match
- Parental Leave
- Training and Development Opportunities
- Yearly Performance Reviews