Description
Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and ride-hailing.
The Self-Serve Business Strategy & Planning Team is dedicated to empowering merchants and businesses to unlock growth through our suite of self-serve solutions.
You will be the operational backbone of the Channel Ops Strategy & Design (COSD) team, specifically tasked with the scaling and optimization of several regional sales channels targeting unmanaged merchants.
Program Coordination, Scaling & Optimization
- Regional Coordination: You will lead several regional merchant engagement and sales programs, coordinating across Grab markets to ensure scaling aligns with regional best practices and needs.
- Optimization Initiative Ownership: You will lead regional projects with defined milestones and success metrics to ensure delivery with impact.
- Data-Driven Optimization: You will use our internal data to identify where we should grow next.
- Integrated Sales Ecosystem: You will connect merchant touchpoints to create a seamless experience, making sure every sales channel works together to increase merchant adoption.
- Strategic Planning Support: You will engage with regional and country leadership to provide data-backed inputs for program design, budget proposals, and headcount requirements.
Performance Analytics & Impact Measurement
- Insights and Dashboards: You will partner with multiple regional sales support teams to ensure sales agents are equipped with the right knowledge base and productivity tools.
- Impact Measurement Refinement: You will support in refining Return on investment calculations and other success metrics to capture the true impact of our engagement programs.
- Team member Engagement: You will provide regular updates and performance insights, while collecting and actioning feedback from multiple team members and regional/country leadership teams.
Agent Enablement & Process Excellence
- Knowledge & Tools: You will partner with multiple regional sales support teams to ensure sales agents are equipped with the right knowledge base and productivity tools.
- Regional SOPs: You will develop scalable Standard Operating Procedures (SOPs) for unmanaged merchant sales channels to ensure quality execution and compliance across all markets.
- Feedback Loops: You will consolidate merchant insights and feedback from country teams to guide upstream improvements in product design.
QUALIFICATIONS
- You have a minimum 3 years of experience in a channel strategy, sales planning, or project management role in a dynamic industry.
- You have a minimum Bachelor's Degree in business, finance, economics, computer science, engineering, or related fields.
- You can bring clarity by analyzing unstructured, complex challenges and breaking them down into clear next steps.
- You have a demonstrated capability to build and test business cases using data-driven insights.
- You have superb presentation and communication, demonstrated by capability to summarise a large amount of information into valuable insights.
Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- FlexWork arrangements such as differentiated hours.