Description
Join Product Operations to own licensing and entitlements for new product launches at Salesforce. You'll turn packaging and pricing decisions into the licenses, entitlements, and selling rules that shape how customers, sellers, and operators experience our products.
Responsibilities:
- Own licensing and entitlement design for launches
- Recommend license and entitlement structures to Product and Pricing teams
- Validate license and entitlement compatibility
- Keep traceability from SKU to license to entitlement to feature
- Partner with Engineering and Provisioning on how entitlements behave in the product
- Build licensing governance into the NPI process for all new launches and repackaging efforts
- Train Product Operations project leads to run baseline project-level reviews
- Create operating standards, including QA checklists, configuration menu options, and use cases
- Close current licensing gaps
- Assess financial and operational impact
- Assess the experience each design creates for customers, sellers, and internal operators
- Translate technical licensing capabilities and constraints into clear business terms
- Write and maintain launch documentation, standards, and playbooks
Requirements:
- 7+ years in product management, engineering, commercial operations, IT, or a similar role at a SaaS or enterprise software company
- 2+ years leading technical cross-functional programs
- Experience constructing licensing or entitlements for B2B SaaS
- Experience in the product and engineering development lifecycle for SaaS products
- Ability to develop business and technical requirements that drive the product and engineering roadmap for license construction, data model enhancements, and stakeholder tooling
- Ability to read, write, and troubleshoot XML
- Ability to use SOQL, SQL, and AI tools to query product, license, and entitlement data
Nice to Have:
- Familiarity with metadata-driven platforms such as Salesforce metadata and CPQ/Revenue Cloud
- Experience setting structure and standards in ambiguous environments
- Ability to go deep on license mechanics with engineers and summarize the decision and its impact for executives
- Experience driving alignment across Pricing, Product, Finance, Sales, and Engineering without direct authority