Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for a motivated and driven individual to step into a Team Leader role within our Motor department. As a Team Leader, you'll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met.
Your duties will include:
- Carrying out internal audits, including telephony and file reviews
- Analysing trends, identifying training requirements, and working on developing new claims process improvements with client approval
- Preparing management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions
- Active participation in client and customer management
To be successful in this role, you'll need:
- Demonstrable leadership capability
- Comprehensive claims expertise, specifically in managing motor insurance claims
- Advanced people development skills, including coaching, mentoring, and motivating colleagues
- Exceptional communication proficiency, including articulating complex information clearly to policyholders, insurers, and contractors
- Strategic decision-making capacity, evaluating intricate scenarios and implementing solutions that balance compliance, efficiency, and customer satisfaction
In return, we'll offer you:
- Competitive salary
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan, life assurance, employee assistance programme, and Group Income Protection
- Voluntary flexible benefits, including green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services