Description
We are seeking a Local IT Support professional to join our Ubisoft Ivory Tower team in Lyon. As a key member of our IT team, you will provide technical support and ensure the smooth operation of our systems.
Responsibilities:
- Hardware & IT Infrastructure:
- Install, configure, and maintain workstations (Windows 11) and servers (Windows Server 2022)
- Manage the computer fleet: inventory, life cycle tracking, entry/exit management, and replacement cycle coordination
- Manage dev kits and test kits
- Interact with suppliers for purchasing and repairing equipment
- Software & Administration:
- Resolve software and hardware incidents and bugs
- Administer accounts, manage access and authorisations (Active Directory, local tools, and servers)
- Support and evolve the conference and meeting infrastructure
- Local Infrastructure & Facility:
- Participate in local infrastructure management and evolution, in coordination with Paris-based network and admin teams
- Manage alarm and access control systems
- Participate in facility management (office moves, equipment reception and storage, stock management)
- Support & User Accompaniment:
- Provide local IT support with a customer service focus
- Regular and professional communication of IT services to staff
- Conduct IT security and tool training sessions
- Events & Projects:
- Provide logistical and technical support during internal and external events
- Contribute to cross-functional IT projects
Qualifications:
- Must have:
- Mastery of Windows 11 and Windows Server
- Knowledge of Active Directory, IPv4 addressing, TCP/IP, VLAN, Wi-Fi
- Rigour and attention to detail in task management
- Good level of English (written and spoken)
- Customer service mindset and excellent communication skills
- Curiosity, proactivity, and ability to manage multiple subjects in parallel
- Nice-to-have:
- Linux knowledge
- Passion for video games and gaming culture