Description
As Teamlead Meter to Cash, you will be responsible for the daily management and further development of our administrative team.
The team focuses on second-line support, covering tasks such as invoicing, back-office work, and debtor management. Your main goal will be to take this team to the next level. You will coordinate workload distribution, monitor complex energy flows, and continuously look for opportunities to improve processes. You will also collaborate with development teams to implement process and system improvements.
Key responsibilities include:
- Coaching and developing a team of administrative professionals to grow and improve output quality
- Proactively identifying areas for improvement in second-line support processes and creating plans to make operations more efficient and scalable
- Taking a helicopter view to identify opportunities for the team to add more value
- Acting as the primary point of contact for complex issues and collaborating with stakeholders to elevate the administrative operation within Energy
- Planning and organizing to ensure a smooth workflow and clear structure, meeting deadlines for invoicing, controls, and reporting
- Working towards controlling debtor balances, making plans to optimize this process further