Description
The Client Data Acquisition Representative plays a key role in supporting client data onboarding and ongoing data intake processes.
In this role, you'll build a strong understanding of Cedar Gate's products, client data needs, and use cases to respond to vendor inquiries and support assigned accounts effectively.
Responsibilities
- Communicate file status updates to internal teams to ensure visibility and progress on any issues
- Partner with Client Delivery and Data teams to resolve client or vendor-related questions and issues
- Work directly with data vendors to ensure client data requirements are clearly understood and met
- Track data acquisition timelines to support on-time implementation and production releases
- Identify and escalate risks or delays that may impact delivery timelines
- Document vendor interactions and maintain accurate records in ticketing systems and Salesforce
- Support file management processes, including follow-up on missing or delayed files
- Coordinate vendor legal documentation and assist with related processes
- Contribute to process improvements related to vendor coordination and data workflows
- Provide professional, responsive support to clients and vendors
Requirements
- Minimum of 2 years of professional experience with direct client relationship responsibilities
- Healthcare claims domain experience with solid knowledge of claims workflows
- Experience supporting clients or external partners, including understanding technical requirements and troubleshooting issues
- Strong organizational skills and attention to detail
- Ability to prioritize multiple requests and manage time effectively in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in software applications, especially Excel
- Bachelor's degree in business administration or a related field, or equivalent experience
The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00.