Tool Assistant

We are seeking a Tool Assistant to support our Team Leads across the service line in various tasks. As a subject matter expert on Google spreadsheets and Data Studio, you will ensure that spreadsheets and tools are set up to help Team Leads become more efficient by reducing additional time needed to gather data or set up reporting.

Responsibilities:

• Resolve helpdesk tickets related to various tools and processes
• Set up spreadsheet formulas and scripts for current and upcoming processes within the Quality Department as well as other projects
• Work with Google Data Studio or Power BI to allow for better and more user-friendly reporting set up
• Assist with maintaining existing spreadsheets
• Track task progress using Jira and Agile Scrum methodology
• Reproduce, report, and regress bug reports
• Maintain user documentation for tools
• Maintain Google Sites setup and support content creators
• Audit usage of tools to ensure compliance with policies
• Leverage AppSheet, Forms, and other technologies for workflows

Requirements:

• High competency using Google software (particularly Sheets and Data Studio)
• Experience with programming languages such as Google Apps Script, JavaScript, or Python
• Experience with HTML
• Ability to work autonomously and self-learn, ready to explore new methods
• Open-minded and proactive in reaching out to others for their ideas and suggestions or to clarify pending tasks
• Ability to work effectively and decisively under pressure
• Highly organized with the ability to manage priorities and deadlines
• Experience with PowerBI, Gemini, and Google Cloud is a plus
• Experience with CSS is a plus

Benefits:

• Work from home
• Government-mandated benefits
• Paid Time Offs
• HMO and Life Insurance
• Non-taxable Allowances