Description
Mastercard is seeking an experienced User Experience Design Subject Matter Expert to help shape and scale the user experience for its enterprise Product Onboarding Strategy.
As the User Experience Design SME, you will lead the experience design strategy for Product Onboarding, helping define how customers and internal users interact with onboarding capabilities across platforms such as Settings, SCM, ODT, and Product Express.
Your responsibilities will include:
- Translating complex onboarding processes into intuitive end-to-end user journeys
- Identifying friction points and designing scalable experience patterns that improve usability, transparency, and efficiency
- Ensuring the onboarding experience is not only functionally sound, but also cohesive, accessible, and aligned to enterprise design standards
Requirements:
- Proven experience designing complex enterprise or platform-based user experiences
- Strong ability to translate ambiguous problems into clear, intuitive end-to-end journeys
- Demonstrated success shaping design direction across cross-functional and matrixed teams
- Deep knowledge of UX methods including journey mapping, interaction design, wireframing, prototyping, and usability evaluation
- Strong understanding of how to design for both customer-facing and internal operational experiences
- Ability to simplify complex workflows and reduce user friction through thoughtful design
- Experience creating reusable design patterns, frameworks, and scalable experience models
- Exceptional partnership skills across Product, Engineering, Delivery, and business stakeholders
- Ability to influence strategy and decision-making without direct authority
- Strong communication skills with the ability to explain design rationale clearly to both executive and working teams
Preferred experience:
- Experience in onboarding, workflow design, configuration tools, or enterprise enablement platforms
- Familiarity with enterprise ecosystems, shared capabilities, and cross-platform experience design
In terms of benefits, Mastercard offers:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement