Description
We are seeking a Product Design Director to lead our Growth & Acquisitions Design team for Business Cards & Payments at Capital One.
As head of growth & acquisitions design, you will lead a talented, cross-disciplinary team that helps small and medium businesses find and adopt the right financial and software solutions for their business. You will collaborate deeply with brand, marketing, product, sales, and engineering teams to shape strategy, deliver products to market, and run experiments at scale across platforms that are frequented by over 100+ million users.
Strategic Impact
- Drive Growth & Go-to-Market: Shape go-to-market strategies for new products across credit cards and software, activating brand presence across multiple channels.
- Experimentation & AI Innovation: Drive user research and in-market experimentation, and spearhead generative AI optimization and AI-powered lead generation tools for product discovery.
- Omnichannel Experiences: Deliver and iterate on brand, product, and shopping pathways on capitalone.com.
- Sales Enablement: Partner with sales teams to build compelling demos and tooling that empower both customers and internal sales teams.
Team Leadership
- Organization Scaling: Lead, mentor, and scale a cross-disciplinary team of 12–15 creatives and builders.
- Cross-Functional Partnership: Collaborate deeply with brand, marketing, product, sales, and engineering leaders to align strategy, performance metrics, and roadmaps.
Business Experiences Design Leadership Team
- Activating insights, features, and capabilities that can extend across different kinds of business customers and segments.
- Connecting features and capabilities for customers who have a consumer and small business relationship with Capital One.
Expected Competencies
- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
- Leadership: Build a thriving community of designers who are well supported, trained for excellence, and able to collaborate with peers in multiple functions.
- Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process.
- Business-Focused: Demonstrate a mastery of products, processes, customers, competitors, and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover, and solve significant business challenges.
- Problem-Solving: Revel in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls, and fostering shared learnings.
- Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design.
- Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence change, and drive strategic direction.
Basic Qualifications
- At least 8 years of experience in a product design role.
- At least 3 years of experience leading design teams.
Preferred Qualifications
- At least 10 years of experience in a product design role.
- At least 5 years of experience leading design teams.
- Experience in a design toolkit that spans product design, service design, design strategy, and content design.
- Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market.
- Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, roadmaps, and operating models.
- Experience working within a design system.
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
- Expertise with design and prototyping tools such as Figma.
- Experience managing an interdisciplinary design team.
- Proficiency in business case development, grounding product and user experience decisions to business value.
- Exceptional written and verbal communication skills.
- Exceptional interpersonal skills and relationship building across complex organizations.
- Exceptional people management and development skills.
Salary Information The minimum and maximum full-time annual salaries for this role are: McLean, VA: $230,400 - $263,000 for Director, Design New York, NY: $251,400 - $286,900 for Director, Design
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.