Description
Salesforce is seeking a Senior Technical Consultant to join its Professional Services team within the Customer Success Group (CSG). The successful candidate will work as part of a team demonstrating technical thought leadership of customer and partner engagements, leading to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms.
Responsibilities:
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front and backend solution development and release management
- Deliver high client satisfaction (CSAT)
- Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
- Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure
- Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the scope of a single customer engagement
Requirements:
- Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object-oriented languages
- Minimum of 8 years' experience in professional services
- Ability to analyze, design, and optimize business processes via technology and integration
- Ability to support customers and project members in rationalizing and deploying emerging technology
- Ability to work independently and as part of a distributed team
- Ability to learn new technologies as well as good presentation, communication, and facilitation skills
- Available to travel regionally and occasionally internationally depending on customer needs
- Degree or equivalent relevant experience required
- Proficiency in English and Italian languages
- Strong background in object-oriented programming (e.g., Java) and understanding of REST/SOAP API design, microservices, and event-driven architectures
Preferred Qualifications:
- Salesforce Certifications
- Experience with the Salesforce Platform and/or other CRM products
- Experience with Salesforce Revenue Cloud and/or other products in the billing and revenue space (Conga, CloudSense, Zuora)
- Ability to build and manage relationships both internally and externally
- Experience working in a senior consulting or technical lead role working with matrix teams at a top-tier consultancy or system integrator
- Familiarity with AI-assisted development tools
Benefits:
- The typical base salary range for this position is EUR 56,000 to EUR 77,000 annually
- In addition to the base salary, this position may offer access to a range of additional benefits including an incentive component which is tailored by grade level