Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As an Assistant CRC (Customer Relations Centre), you will be responsible for managing incoming and outgoing calls as part of claims follow-up. Your mission is to contribute to the satisfaction of insured parties and insurance clients by providing clear, effective, and adapted responses.
Responsibilities:
- Handle between 50 and 60 calls per day (incoming and outgoing)
- Add documents to claims files
- Depending on the type of request and our internal processes:
- Respond or propose an adapted solution
- Record the call in the management tools
- Orient towards the right contact if necessary
Profile:
- Education: High school diploma to Bac+2
- Experience: Minimum first experience in a call centre; telephone platform or customer relations
- You enjoy teamwork in a human-sized environment
Required Skills and Qualities:
- Sense of contact, quality of service, and listening
- Team spirit, positive attitude, and curiosity
- Adaptability, stress management, and conflict resolution
- Rigor and autonomy
- Mastery of telephony tools, CRM, and management software
- Good oral and written communication
- Knowledge of customer relations processes in insurance (a plus)
Benefits:
- Hybrid work, up to 3 days of telework possible
- Fixed hours: 8:00 - 16:30
- Work from Monday to Friday
- Meal voucher
- Monthly bonuses