We are seeking an IT Field Service Support Engineer to provide onsite technical support across our UK South regional office locations.

Key Responsibilities:

Deliver 2nd line desktop support to employees across our Group and HUK&I locations in the South of England
Provide onsite support for hardware, software, printers, and mobile devices
Offer ad hoc executive support to senior management and VVIPs
Collect, deliver, and deploy IT hardware across Group & HUK&I offices across the South
Manage tickets via service management tool ServiceNow ITSM
Assist in supporting on-site hardware refreshes, deployments, and technology rollouts
Assist IT team members with difficult or reoccurring incidents and issues
Support office openings, acquisitions, integrations, and relocation activities from an IT perspective
Perform advanced troubleshooting and root cause analysis
Liaise with and delegate tasks to relevant teams for escalation
Conduct basic network troubleshooting
Own unresolved issues and liaise/delegate tasks to relevant teams
Maintain deployment schedules, site visit plans, and inventory records
Provide advanced mobile device support – Apple & Android Technologies
Administer Active Directory Users and Computer
Support Windows 11 and MAC OS X
Participate in ad-hoc support requests, desk moves, and desk-side support
Use IT tools for troubleshooting and fixing issues; Active Directory, Office365, Mimecast, Intune, SCCM, Tanium, Azure
Support the business outside of core business hours as/when necessary, including weekends

Skills and Abilities:

Excellent communication skills, both written and verbal
Ability to interact confidently with clients and colleagues
Ability to thrive in a team environment
Ability to work independently with minimal supervision
Strong interpersonal skills
Strong prioritisation skills and ability to follow process
Patience and empathy when dealing with customers and colleagues
Effective problem-solving skills based on clear reasoning and sound rationale
Tactful, diplomatic, and able to thrive in an ever-changing environment
Ability to work pro-actively, under pressure, and independently with minimal direction
Good understanding of mobile devices, such as Apple smartphones and tablets
Strong background in Microsoft Office
Strong background in Windows
Familiarity and comfort in using web conferencing and collaboration tools and applications such as Microsoft Teams, Zoom, Webex, etc.

Knowledge and Experience:

What We Offer:

A career that you define
Opportunities to support each other in the small everyday moments and the bigger challenges
Determination to make a positive difference at work and beyond

IT Field Service Support Engineer – UK South

Skills