Description
TaskUs is seeking an IT Support Specialist to provide technical support to the business and team members. As an IT Support Specialist, you will respond to telephone calls and email messages from users requesting assistance, log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure.
Responsibilities:
- Respond to telephone calls and email messages from users requesting assistance
- Log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure
- Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates
- Assist in conducting user's application testing during program implementation, migration, and system maintenance
- Perform desktop system maintenance/upgrades, including all desktop OS patches, and create/maintain documentation of instructional procedures
- Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company
- Perform scheduled preventive maintenance of computer systems
Requirements:
- At least 2 years of experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
- Knowledge of IT systems and equipment, as well as their installation, configuration, maintenance, and repair
- Vast working knowledge of IT requirements/demands in call center operations and corporate organizations
- Above-average problem-solving, decision-making, and analytical skills
- Excellent English communication skills - both spoken and written
- Good time and project management skills
- Adaptive to changing work schedules and working hours
- Excellent customer orientation and interpersonal, customer care skills