Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Field Service Technician provides technical support to internal users of computer applications and hardware. You will deliver technical support to field employees, assisting with resolving issues related to point-of-sale systems, pharmacy systems, photo kiosks, and inventory management systems.
Responsibilities
- Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure smooth functioning of various systems within the store, under minimal supervision.
- Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
- Conducts complex troubleshooting when technical issues arise, including diagnosing problems and implementing solutions.
- Assists in managing accurate records of service calls, equipment installations, and maintenance tasks performed.
- Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
- Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
- Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Requirements
- 1+ years of hands-on experience with troubleshooting hardware, maintenance, and repairs
- Valid Driver's License with no major violations
- Willingness to drive between CVS locations within Seattle/Tacoma WA and Portland OR areas
- Available to work days, nights, weekends, holidays
- Ability to lift 75lbs+ and occasionally work on a ladder
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources
- Company car and company phone provided
- Eligible for CVS Health bonus, commission, or short-term incentive program