Description
We are seeking a Reservations Agent to join our team at the Mercure Paris Boulogne hotel, located in the heart of Boulogne-Billancourt, near the Stade Pierre de Coubertin and the Parc des Princes sports complex.
As a Reservations Agent, you will be responsible for managing room reservations, providing excellent customer service, and ensuring a smooth check-in process for our guests.
Key responsibilities:
- Manage room reservations and provide administrative support to the reception team
- Convert inquiries into bookings and present the hotel's loyalty program to customers
- Handle customer objections and respond to their queries
- Process bookings accurately and efficiently
- Identify new customers and adapt sales pitches accordingly
- Inform customers about hotel services and encourage them to use them
- Collaborate with colleagues to achieve sales targets
Requirements:
- Strong communication and interpersonal skills
- Ability to work under pressure and handle stress
- Commercial awareness and sales skills
- Diplomatic and professional demeanor
- Proficiency in telephone communication
- Team player with a positive attitude
Benefits:
- Competitive salary with a monthly quality bonus of €50
- Food compensation allowance of €8.70 per working day (approximately €191 per month)
- 50% public transportation reimbursement
- Health insurance and life insurance coverage
- 13th month salary (subject to seniority)
- Paid holidays and guaranteed bank holidays
- Annual salary review and collective interest-sharing scheme
- Access to employee discounts and benefits through the Accor Heartist card and Atypio employee club