Description
Job Summary
The Customer Experience Customer Success Specialist - CAI works within Cisco's Customer Experience (CX) organization, one of the company's fastest-growing teams. The goal is to help customers achieve real, lasting value from their Cisco investments.
Key Responsibilities
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers.
- Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps.
- Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs.
Requirements
- Fluent Japanese proficiency
- Expert knowledge of ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, and NDI
- Expert understanding of public cloud providers (AWS, Azure, GCP) and virtualization technologies
- Proficiency in using APIs and programmability to integrate Cisco solutions into existing customer ecosystems
- 7–10+ years in technical consulting or CAI-focused customer-facing roles
- Bachelor’s degree in Engineering or Computer Science; Master’s preferred
- CCIE preferred; Cisco Certified Success Specialist suggested
Nice to Have
- Master’s degree or equivalent experience in Engineering, Computer Science, or a related field
- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred
- Experience contributing to the broader professional community
- Experience supporting the development of senior technical specialists and contributing to team-wide capability
- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure)
What We Offer
- Competitive compensation package
- Opportunity to work with cutting-edge technology
- Collaborative and dynamic work environment