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From the employer's careers site First seen 5 Nov 2026

Engineering Manager, Customer Tools

MongoDB Mexico City Hybrid senior full-time

The employer hasn't listed a salary.

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Description

MongoDB is seeking an Engineering Manager to lead a team of software engineers responsible for developing and maintaining applications and platforms that power its Customer organization.

The ideal candidate brings a strong technical background, hands-on familiarity with modern AI/LLM tooling, and experience managing multi-functional teams of engineers.

Responsibilities

  • Manage a team of 8-10 individual contributors, ensuring their success, aiding their career growth, and facilitating their technical work.
  • Drive adoption of AI-assisted engineering workflows across the team to increase velocity and quality.
  • Own the roadmap for AI-powered end-user features, including chat-based interfaces, automated analyses, and insights.
  • Ensure the team runs smoothly by eliminating technical barriers, coordinating with other teams, and focusing on team happiness.
  • Contribute to planning for organizational growth, including resource allocation, hiring plans, and project assignments.
  • Set team culture by example, modeling a thoughtful approach to evaluating and adopting new AI tools and practices.
  • Estimate project delivery timelines and communicate with upper management and the broader team.

Requirements

  • 10+ years of professional experience, including:
  • 5+ years of experience managing teams of software engineers.
  • 5+ years providing technical leadership to development teams.
  • 5+ years of hands-on experience building scalable high-availability systems and integrations.
  • Experience working with modern web technologies and infrastructure stacks, such as TypeScript, ReactJS, Python, AWS services, GitHub, Claude Code, Cursor, etc.
  • Genuine enthusiasm for AI-assisted software development.
  • Experience building or shipping AI-powered product features is a strong plus.
  • Understanding of agile software development methodologies and test-driven development.
  • Deep experience in software engineering management with a track record of balancing short-term needs with long-term strategic investment.
  • Experience managing multiple stakeholders and external vendors.
  • Passion for data-related services and understanding of good systems design.
  • Experience building platforms or tools for internal customers or customer-facing teams.

Success Measures

  • Collaborate with colleagues from various departments and manage stakeholder relationships.
  • Participate in performance management and define growth goals for individual engineers.
  • Establish metrics for measuring performance improvements across the team.
  • Manage multiple parallel efforts and prioritize resources based on business needs.
  • Effectively capture requirements from non-technical customers and ensure they understand implementation details.
  • Provide transparency on delivery and process.
  • Research best approaches to implementing workflows, including AI-assisted engineering practices.
  • Gather and analyze feedback from internal stakeholders.
  • Identify and evaluate opportunities to apply AI to engineering workflows and products.
  • Provide pragmatic solutions for internal stakeholders and great customer service.

Skills

Required

  • TypeScript
  • ReactJS
  • Python
  • AWS services
  • GitHub
  • Claude Code
  • Cursor
  • AI-assisted software development
  • agile software development methodologies
  • test-driven development

Nice to have

  • AI-powered product features
  • chat/conversational interfaces
  • LLM-driven analyses
  • recommendation or insight engines

Ready to apply?

You apply with the employer directly. Their original posting is here: https://job-boards.greenhouse.io/mongodb/jobs/8323296

Apply on MongoDB