Description
The Services Sales Solutions Architect Senior Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products.
Responsibilities:
- Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
- Bring best practices to each client engagement through deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products
- Provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations
- Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
- Mentor and support team members on large, complex scoping efforts
- Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
- Lead strategic pre-sales initiatives and programs
- Successfully manage multiple strategic clients simultaneously
- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
- Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
- Show continued professional growth and development
The ideal candidate will have:
- A successful track record of working effectively in a highly matrixed and fast-growing organization.
- A skill in correctly sizing and scoping Salesforce Core/PSS projects.
- A passion and belief in the unique value of professional services in a cloud software company.
- The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
- The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
- The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture.
- Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.
Must Have Qualifications & Skills:
- 5+ years of direct experience delivering and/or overseeing applicable solutions.
- 12+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
- 2+ years of sizing and scoping applicable projects.
- Salesforce System Architect Certification (or comparable)
- Ability to travel; up to 25%
Preferred Qualifications & Skills:
- Certified Technical Architect
- 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
- 5+ years of enterprise-level project or program management experience
- Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
- Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen
- Delivery focused: Previous experience leading teams of architects to delivery complex Solutions
- Excellent analytical & problem solving skills
- Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue