Description
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
This is an exciting opportunity to be part of the historic houses team as Senior Visitor Experience Officer at the London Borough of Hounslow’s two historic houses, Hogarth’s House and Boston Manor House.
The role will lead the Visitor experience team ensuring a welcoming and engaging experience for visitors while organising their team to support public programming, hires and caring for the buildings. The role will also manage the workloads of volunteers with front of house responsibilities, co-ordinate with the Volunteer Manager and work with colleagues to ensure training and development opportunities are in place to support the development of staff and volunteers alike.
About You If the points below resonate with you, we’d love you to put in an application:
- A self-motivated, strong leader who sets tone and pace using excellent communication and influencing skills.
- Experience of managing and developing staff and volunteer teams.
- Extensive experience of successfully coordinating the visitor offer with a range of diverse departments and stakeholders.
- Experience of researching, implementing and reviewing visitor operation improvements.
- Experience of facilitating and supervising maintenance work.
Essential for The Role: Enhanced DBS