Description
The Consultant at Fragomen should provide professional suggestions to clients and complete and supervise the process of visa, work permits, and other immigration authorizations.
The Consultant must have good multi-tasking skills and enjoy working in a fast-paced environment and be client service focused. They must also be detail-oriented and have excellent communication skills, both in written and spoken English and Mandarin.
Key Responsibilities
Casework
- Ensure accurate, complete, and technically correct visa applications are submitted;
- Update firm’s case management system and maintenance of client files in accordance with agreed practice protocols;
- Research, prepare, and formulate advice for queries from Client contacts and employees on all immigration and company registration-related matters;
- Identify key issues that may impact immigration formalities and address these issues with the client;
- Follow internal policies on risk management, use of Fragomen Connect, Efiles, best practices, and IT usage;
- Routine contact with clients and local authorities;
- Assist with various applications to the Ministry of Foreign Affairs;
- Client invoicing on completion of each case;
- Supervise and provide guidance to team members;
Client Service Management
- Work with the Global Knowledge Team on client information requests or other global projects;
- Implement client-specific processes;
- Adhere to any agreed internal or external SLAs;
- Design draft materials for training presentations for clients;
- Coach, support, and train internal practice teams on specific client accounts as required;
- Review billing against client protocols;
- Facilitate the smooth flow of communication between client contacts and caseworkers;
- Liaise with caseworkers in relation to specific cases for designated clients;
- Act as primary point of contact for certain client accounts;
- Develop, maintain, and encourage a positive development of client relationships and other stakeholders;
- Support management when client escalations arise;
Support and Leadership
- Contribute to, and foster a positive work environment;
- Provision or coordination of internal training support as required;
- Coordination or participation on projects as required;
- Participate in networking and business development activities to promote the Fragomen brand;
- Act as a ‘go to’ point for day-to-day matters and troubleshoot issues as they arise;
- Identify and suggest methods or processes to increase efficiency and increase staff and client satisfaction;
Qualifications & Experience
- At least a Bachelor's in any discipline;
- Significant experience in the area of labor mobility and/or immigration law is preferred;
- Good facilitation, coordination, and communication skills both in written and spoken English and Mandarin;
- A hands-on team player with finely honed leadership skills;
- Ability to build strong relationships both internally and outside of the firm;