Operations Technician

Howden is seeking an Operations Technician to provide product-line technical and administrative support to London-based broking teams. The successful candidate will act as a key contact for day-to-day queries, maintain accurate premium, policy and client processing, and support the functional management team in developing technical capability across the wider team.

Key Responsibilities:

• Coordinate technical processing from documentation and invoicing through to data integrity and issue resolution.
• Share knowledge through testing, training and project activity.
• Act as the main liaison for London-based broking teams, providing technical guidance and resolving day-to-day queries.
• Manage client administration, policy changes and invoicing, checking that outputs are accurate, timely and aligned with Group policy.
• Coordinate London Market coverage and pricing documentation, including slips, quotes and indications, with internal and external interested parties.
• Complete data entry, credit control and subjectivity follow-up, maintaining accurate records and escalating urgent or complex debiting issues appropriately.
• Contribute to user documentation, system testing, training delivery, data integrity monitoring and project work.
• Support the functional management team by helping colleagues build technical capability and by reviewing work where required.

Requirements:

• Experience working with Lloyd’s and the wider London insurance market, including relevant processes and procedures.
• Working knowledge of FCA requirements relevant to insurance intermediaries and the ability to apply them in technical administration.
• Evidence of auditing, checking or supervising work for accuracy, completeness and compliance.
• Clear written and verbal communication, together with numeracy suited to premium, policy and invoicing activity.
• Experience using Acturis, producing LPANs or working with Xchanging / DXC technology.
• An industry-related qualification.

What we offer:

• A career that you define.
• Opportunities for growth and development.
• A culture that values diversity and inclusion.
• Reasonable adjustments to ensure the position aligns well with your needs, including flexible hours and hybrid working.