Description
We are seeking a Safety System Support Specialist to assist with the overall Safety system implementation, support, configuration, and migration related activities. You will be responsible for providing this service to clients either as a support function to the client project groups or as a standalone business.
Responsibilities:
- Conduct project-specific configurations in Safety systems
- Maintain and document system configuration based on initial requirements and any subsequent changes
- Develop and document standard and ad hoc reports from the safety systems
- Support and educate end-users and sponsors
- Collaborate with the training team in the development of safety system-specific training modules
- Initiate discussions with business stakeholders to understand business requirements and ensure requirements are delivered on time
- Provide overall guidance and strategize the use of standard safety systems front-end reporting
- Conduct routine and ad hoc data extraction
- Actively participate in all data migration activities and documentation related to migration
- Support change management and training of the systems
- Expertise in ticket management, issue resolution, and escalating system issues
- Make updates to departmental Standard Operating Procedures, Working Practices, and Guidelines
- Respond to mailbox queries
- Complete work assignments to the highest quality standards
Requirements:
- Life Science or IT/computing degree
- At least 3 years of experience with drug safety systems such as Argus/ARISg/Veeva or equivalent
- Good working knowledge of Microsoft Office tools
- System integration knowledge
- Experience in systems operations support role
- Experience working on any validated document management
- Good keyboard skills, preferably with knowledge of MS Office and Windows
Preferred Qualifications:
- Clinical background working with clinical systems
- Good understanding of SQL programming language
- Good team player and offer peer support as needed
- Ability to set priorities and handle multiple tasks
- Attention to detail
- Good written and verbal communication skills