Description
We are seeking a Part-Time Receptionist to join our team at Utah Legal Services. As the first point of contact for clients, visitors, and callers, you will create a positive and welcoming experience. You will manage the front desk, answer and direct incoming calls, provide exceptional customer service, and support administrative tasks.
Key Responsibilities:
- Open the office, ensuring all systems and spaces are prepared for operations.
- Review voicemails and return calls in a timely manner.
- Greet clients and visitors warmly and direct them to the appropriate personnel or meeting rooms.
- Maintain a professional and welcoming reception area.
- Answer, screen, and forward incoming phone calls.
- Respond to general inquiries or route them to the appropriate department.
- Provide basic and accurate information to clients calling Statewide reception.
- Schedule appointments and maintain the firm's calendar.
- Assist with filing, photocopying, scanning, and data entry.
- Receive, scan, and upload incoming mail.
- Distribute mail and packages to appropriate staff members.
- Print and send outgoing mail.
- Assist clients with intake forms or other documentation as needed.
- Handle confidential client information with discretion.
- Ensure the reception area is clean and stocked with necessary supplies.
- Monitor and restock office, breakroom, and supply room as needed.
- Close the office at the end of the day, securing the premises and ensuring all equipment is properly shut down.
Qualifications:
- High school diploma or equivalent required.
- Spanish speaking strongly preferred.
- Previous experience in a receptionist or administrative role preferred.
- Proficiency in Microsoft Office Suite and general office equipment.
- Capable of using de-escalation skills when interacting with difficult applicants.
- Strong verbal and written communication skills.
- Ability to maintain professionalism and confidentiality.
- Excellent organisational skills and attention to detail.
- Ability to work independently and prioritise tasks effectively.
- Must be at least 18 years of age.
Work Schedule:
- In Office: Tuesday, Wednesday, and Thursday, 9:00 AM – 3:00 PM.
- Remote: Friday 9:00 AM – 3:00 PM.
Job Factors/Requirements:
- Ability to sit for extended periods and perform repetitive tasks.
- Occasionally lift and move office supplies or files up to 30 pounds.
- Must have a reliable method of transportation.
- Hybrid position working in office 3 days per week.
Reports to: Lead Receptionist
Hourly rate: $18
FLSA Status: Part-time non-exempt position.