Description
We are seeking a Fiscal Technical Support Agent to join our team in Campinas, Brazil. As a key player in supporting our clients, you will ensure an excellent experience and contribute to the continuous evolution of our solutions.
Responsibilities:
- Provide functional support to clients for the Fiscal Writing and Accounting modules of the Domínio system via phone
- Ensure clarity, objectivity, and precision in the information provided to clients
- Focus on efficient problem resolution and client satisfaction
- Understand the client's journey and direct them according to their needs
- Intermediates requests for improvements and corrections with the Product teams
- Promote and practice Thomson Reuters values and behaviours
- Stay up-to-date on the solutions offered and current legislation
Requirements:
- Reside in Campinas or nearby cities, with availability for hybrid work
- Completed or ongoing degree in Accounting Sciences, Administration, or related areas; candidates without a degree are also welcome
- Ease of working with goals and focus on results
- Adaptability to structured processes and routines
- Good communication, empathy, and teamwork skills
Preferred Qualifications:
- Previous experience in the Fiscal and/or Accounting areas
- Knowledge of the Domínio solution
What We Offer:
- Hybrid work model
- Flexibility and work-life balance
- Professional development and growth opportunities
- Competitive benefits package
- Globally recognised culture of inclusion and belonging, flexibility, and work-life balance