Description
We are seeking a Client Support Coordinator to join our team at Thomson Reuters. As a Client Support Coordinator, you will manage a client technical support team, striving for performance excellence through training, constant development, and conducting individual feedback.
Key Responsibilities:
- Manage a client technical support team to achieve performance excellence through training, development, and feedback.
- Support your direct team, peers, and manager in achieving individual and team goals through prioritisation and decision planning.
- Report results to leadership periodically, identifying causes of deviations and proposing corrective actions.
- Conduct client meetings.
- Participate in the selection process for new team members.
- Collaborate with other areas of the company to retain and improve client experience.
- Participate in discussions with support area leaders to identify and propose process improvements.
- Develop team members' skills to provide excellent service.
- Ensure sector strategies are applied and assist in achieving business objectives.
- Make data-driven decisions.
Requirements:
- Higher education in Accounting, Administration, Technology, or related fields.
- Experience with fiscal writing and accounting routines.
- Availability to work hybrid in Campinas or São Paulo.
- Team management experience.
- Critical analysis and data-driven decision-making skills.
- Knowledge of customer service metrics and performance indicators.
Preferred Qualifications:
- Experience in analysing and interpreting diverse data using Excel and/or dashboards.
- Strategic planning knowledge.
- Familiarity with continuous improvement tools.
- Knowledge of Thomson Reuters solutions.
- Experience with people management methodologies (coaching, mentoring).
- English fluency.
- Leadership certifications.
What We Offer:
- Hybrid work model.
- Flexibility and work-life balance.
- Professional development and growth opportunities.
- Competitive benefits package.
- Global culture of inclusion and belonging.
- Opportunities for social impact.