Description
This role is for a Merchant Onboarding Manager at Adyen, based in Singapore.
As an Onboarding Manager, you will be a trusted advisor to Commercial teams, helping shape complex opportunities and turn them into scalable, compliant and operationally feasible onboarding solutions.
Onboarding Solutioning & Risk Management
- Own onboarding compliance solutioning (KYC, CDD, schemes, setups) for complex opportunities from first assessment to sign-off
- Evaluate merchant risk profiles and build structured business cases for high-value deals
- Turn compliance, regulatory and card-scheme requirements into clear guidance that drive onboarding decisions
Stakeholder management
- Be the primary operations contact for merchants across the onboarding journey; gather requirements, align expectations and drive milestones
- Translate complex merchant needs and business models into clear, actionable onboarding requirements
- Partner with Sales, Account Management and Compliance to deliver a seamless merchant onboarding journey
- Build trust with senior merchant counterparts and internal leaders across markets in APAC
Strategic advisory
- Shape onboarding opportunities with Commercial, balancing risk frameworks with commercial priorities
- Stay current on regulatory and scheme changes, and educate internal teams on regulatory, process and policy updates relevant to onboarding complex setups
Project Management
- Own the onboarding and expansion projects end to end, from commercial handover to go-live
- Run multiple merchant opportunities in parallel, keeping timeline, dependencies and owners clear
Operational excellence
- Set the standard for how merchants are onboarded, and document best practices to enable consistency across markets
- Identify recurring blockers, fix root-cause, track metrics to improve onboarding process
Who you are
- 5+ years in commercial, compliance, advisory, project management or a related field
- Fluent in English verbal and written; additional APAC languages are a plus
- Strong communication skills and confidence in managing multiple priorities
Preferred Qualifications
- Experience in payments, fintech, banking with knowledge of CDD, KYC, card-scheme rules and risk compliance
- A consultative mindset and sound judgement to balance rigorous risk requirements with business growth
- Strong prioritization skills and problem-solving skills to manage projects in a fast-paced environment
- Excellent presentation skills and the ability to simplify the complexity
- Process and project management skills and experience