Description
We are seeking a Senior Manager of Brand Experience to lead a high-performing team of Operations Managers while personally driving marketplace strategy for all of our brand partners as part of our Pattern Creators team.
In this dual-impact leadership role, you will scale our TikTok Shop division, mentor operations managers, and refine the strategic playback for Pattern's key brand partners.
What is a day in the life of an Senior Manager of Brand Experience?
- Partnering directly with central supply chain and internal logistics teams to align procurement, inventory allocation, and fulfillment with live shopping and creator-driven demand spikes.
- Leading and managing end-to-end Product Detail Page (PDP) optimization, new product launches, listing quality, and creative asset enhancements for high-converting TikTok Shop storefronts.
- Overseeing overall shop health, including customer service workflows, fulfillment SLAs, onboarding coordination, and immediate adaptation to evolving TikTok Shop marketplace policies.
- Managing price parity monitoring and unauthorized seller monitoring to protect brand integrity.
- Guiding and supporting an execution team,including offshore operations partners and internal operational specialists,to ensure seamless task execution across all active accounts.
- Collaborating cross-functionally across internal business units to resolve process bottlenecks, enforce operational standards, and streamline internal workflows.
- Prioritizing and executing on multiple competing workstreams simultaneously while maintaining exceptional quality, speed, and cross-functional alignment.
What will I need to thrive in this role?
- Project Management Mastery: Exceptional organizational skills with a proven track record of prioritizing dozens of moving parts, managing complex workstreams, and maintaining speed without sacrificing quality.
- Cross-Functional Influence & EQ: High emotional intelligence combined with a strong point of view and direct assertiveness.
- Stakeholder Management: Deep passion and natural ability for working across matrixed teams internally, earning trust quickly, and navigating internal organizational dynamics effectively.
- Operational & Marketplace Expertise: Background in e-commerce operations, store health, PDP optimization, or marketplace management.
- Leadership & Team Direction: Demonstrated ability to manage distributed execution teams and empower team members to deliver high-impact results.
What does high performance look like? A high performer earns trust quickly, identifies operational risks early, and creates clarity across teams.
What does success look like in the first 30, 60, 90 days?
- First 30 Days: Build relationships and earn trust with key internal stakeholders, learn current supply chain and fulfillment processes, and map out the operational landscape.
- First 60 Days: Develop targeted improvement plans, introduce new SOPs, and smooth out internal process gaps and operational kinks across cross-functional teams.
- First 90 Days: Advance TikTok Shop operations to the next level by delivering best-in-class PDP and listing optimizations, upgrading main images, seamlessly adapting to new marketplace policies, and establishing standard-setting operating practices.
What is the team like? You will report directly to a VP of Social Commerce and collaborate daily with account management and cross-functional operational partners, while managing a dedicated operational execution group.
What is the company culture? We are looking for individuals who are:
- Game Changers
- Data Fanatics
- Partner Obsessed
- Team of Doers
Benefits
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match