Description
We are seeking a Manager, DTC Business to own the shipping program behind our fast-growing direct-to-consumer business end to end.
In this role, you will negotiate with carriers, decide how and when we buy labels, protect delivery promises, and drive the share of orders we deliver in two days or less, while partnering with Product to turn ideas into shipped improvements.
Responsibilities:
- Carrier management and negotiation
- Manage relationships with national, regional, and last-mile carriers, including performance reviews, escalations, and capacity planning
- Lead rate negotiations and contract renewals, building the case with volume forecasts, zone and service-level mix, and benchmark data
- Evaluate and onboard new carriers and services
- Drive growth in the percentage of orders delivered in two days or less as new buildings come online, including decisions on inventory placement, injection points, cutoff times, and carrier-to-building assignment
- Set and track delivery promise accuracy, on-time performance, transit time by lane, and cost per shipment
- Optimize between speed and cost so the business can choose the right service level for each situation
- Understand and impact the business rules for how and when we purchase labels, and which service is selected
- Work hand-in-hand with Product to design, test, and ship improvements to rate shopping, service selection, and label timing that lower cost and/or improve quality
- Partner with warehouse operations to keep warehouse and carrier timelines aligned (pickup windows, cutoffs, manifesting) so shipments are not missed
- Serve as the escalation point for Customer Support on carrier and program performance
- Find root causes, whether carrier, warehouse, or system, and close the loop with permanent fixes rather than one-off workarounds
- Manage carrier claims and service-failure recovery
- Own the shipping P&L: forecasting, budgeting, variance analysis, and cost-reduction roadmaps
- Utilize AI to deep dive processes and data, build and maintain scorecards for leadership (cost per package, delivery speed mix, on-time rate, claims rate, and customer contact rate), and build vibe coded solutions to test with Product before adding to roadmaps
- Report regularly to senior leadership with clear recommendations, not just data
Requirements:
- 4–8 years of experience in parcel logistics, carrier management, transportation, e-commerce fulfillment, or supply chain
- Bachelor's degree in supply chain, business, engineering, or a related field, or equivalent experience
- Hands-on experience with UPS, FedEx, USPS, and regional or last-mile carriers, including zones, surcharges, dimensional weight, accessorials, and how contracts are structured
- Experience negotiating or directly supporting carrier agreements, with the ability to build a data-backed case
- Comfort with how shipping systems work (label APIs, rate shopping, carrier integrations, and order flow) and the ability to talk to engineers and product managers in their language and help prioritize what to build
- Strong SQL and Excel or Google Sheets skills; you build your own analyses and are comfortable owning a P&L
- Ownership mindset: you take a problem from first symptom to permanent fix and communicate clearly with operations, support, finance, and executives
Benefits:
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match