The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

Linguistic tasks

Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
Creative writing of marketing content to engage customers
Proofreading and copy editing of storefront descriptions
Report any patterns of issues observed to help improve database and product performance
Test tools to provide feedback for improving efficiency and accuracy
Performs translations as needed
Performs review tasks as required

Quality management planning and execution

Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
Helps define and quality expectations per language (may be in collaboration with the client)
Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
Ensures language level quality oversight by KPI tracking and status reporting
Plans, performs and tracks LQAs, if applicable
Drives the arbitration process

Client engagement

Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
Documents meetings with Apple and follows up with linguists to make sure everybody is aligned
Liaison between Apple and the broader Welocalize linguistic team
Ensures Apple’s feedback is implemented
Performs direct reviews with Apple SMEs, where applicable

Manages linguistic assets

Coordinates the linguistic team

Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads
Support linguists in understanding corrections resulting from the arbitration process
Acts as liaison for terminology, style issues, product features & questions
Responds to content reviewers’ queries
Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed
Profile matching and assigning work/content types to the linguistic team
Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
Supports the onboarding of new linguists (when applicable)
Reviews and evaluates language tests of potential candidates
Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
Coaches and mentors linguists
Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

Lead Reviewer

Skills