Description
The EMC/GEM professional provides continuous monitoring and operational support for mission-critical systems and infrastructure. This role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities.
Responsibilities:
- Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
- Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
- Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
- Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities.
- Create, update, track, and close incident and service tickets in accordance with established procedures.
- Maintain accurate operational logs, shift records, event timelines, and status reports.
- Perform router and switch updates in support of authorized security actions.
- Support shift turnover activities by communicating ongoing incidents, system status, and pending actions.
- Follow established operational, security, incident-management, and escalation procedures.
- Perform other related duties and projects as required to meet business and mission needs.
Requirements:
- 5+ years of related experience
- US citizenship required
- Security clearance level: TS/SCI w/Poly
- DoD 8570 IAT Level II certified
- Technical Training, Certification(s) or Degree
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance