Description
Hewlett Packard Enterprise is seeking a Certification Lead to join the Product Adoption Content and Education team. The successful candidate will be responsible for creating customer-focused certification content for HPE Networking's cutting-edge cloud services, automation, and networking products.
The ideal candidate is a subject matter expert in the content and a persistent self-starter with strong collaborative skills who also has an interest in leading certification content development projects.
Responsibilities:
- Plan, schedule, staff, and actively participate in written certification development workshops.
- Maintain and manage a network of Subject Matter Experts (SMEs) based on technical expertise and specialization.
- Evaluate and recommend new certification exams, specializations, and learning paths as emerging technologies are introduced.
- Create, review, and maintain certification exam blueprints to ensure objectives and topics are accurately represented prior to workshop development.
- Leverage AI-assisted tools to generate portions of exam content for upcoming certification workshops.
- Review, validate, and consolidate existing exam items into a reusable practice item bank.
- Edit, update, and enhance exam items to develop and maintain practice exams.
- Convert workshop outputs into functional exam environments and validate all individual tasks to ensure known-good configurations.
- Work with lab engineering teams to design, build, maintain, and validate master topologies used for expert-level certification exams.
- Troubleshoot and validate issues within expert-level exam delivery environments during candidate testing.
- Review candidate and lab team feedback regarding expert-level study guides, labs, and supporting materials.
- Evaluate technical exam feedback and propose detailed corrective actions and improvements.
- Review certification exam performance data to identify content updates, revisions, and security enhancements.
- Coordinate with operations teams to publish and communicate updates related to new or revised exams.
- Assist in maintaining exam integrity, accuracy, and alignment with current technologies and job roles.
- Partner with contractors and internal stakeholders to develop self-study bundles, lab content, and courseware materials.
- Manage project activities associated with learning content development and delivery.
- Provide guidance and recommendations to certification candidates regarding learning paths, certification tracks, and exam selection.
- Explain and discuss the technical content, objectives, and value of certification exams with internal and external stakeholders.
Requirements:
- 5+ years of experience producing technical content.
- BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
- Ability to research complex technical concepts (independently and collaboratively).
- Strong problem-solving skills; ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
- Ability to utilize AI tools to scale the creation of content, retaining high-quality output.
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
Preferred Qualifications:
- Expertise with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies.
- Have networking industry expert-level certifications.