Description
About Zego
At Zego, we're on a mission to do the good thing, not the insurance thing.
Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.
What you'll be doing
- You will work through new and existing business leads by making outbound calls to prospective customers, helping them through the sales process.
- You'll deal with incoming sales calls, mid-term adjustments, renewals and returning customers.
- You will assess customers' insurance needs and advise on appropriate Zego insurance products, whilst always following compliance guidelines.
- You will ensure customer satisfaction and provide professional customer support over phone, live chat and email.
- You will maintain a positive, empathetic and professional attitude towards customers at all times and build productive trust relationships.
- You will respond promptly to customer inquiries whilst making sure all communication is documented and logged in our internal system.
- You will follow GDPR guidelines and processes in all communication with customers.
What you will need to be successful
- You will have proven skills working within a high-performing target-driven customer call centre-sales and service environment, ideally in a call centre setting.
- You've worked in a high target environment, high revenue, daily call targets.
- You are obsessive about customer experience and act as an advocate for our customer’s needs.
- You're able to listen to customers and be able to give advice and support.
- You have an ability to multitask, set priorities and manage time effectively.
- You will have a good understanding of GDPR rules and regulations and be able to use multiple systems at the same time.
- Ideally, you will have experience in insurance or an FCA regulated business.
The Zego ways of working
Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.
Benefits
- Market-competitive salary, benchmarked against your function and reviewed every year.
- Annual performance bonus, linked to company performance and your contribution.
- Share options, a real stake in the company and a share in the future you build.
- Private medical insurance.
- Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.
- Cutting-edge systems and tools, so you always have what you need to drive your impact.