Description
As a Localization Quality Coordinator at Keywords Studios, you will support Localization teams across the company in implementing and upholding quality processes, ensuring that content meets client expectations, style guidelines, and franchise-specific requirements.
The Quality Management team at Keywords Studios ensures that localized content consistently meets the highest standards of accuracy, creativity, and player experience. You will collaborate with Localization Managers and Project Managers to assess risk and create quality plans, review them regularly, and make sure they are effective.
Key responsibilities include:
- Collaborating with Localization Managers and Project Managers to assess risk and create quality plans
- Analyzing and presenting timely, actionable reports on quality performance against set standards
- Championing quality standards and processes across Localization teams
- Defining, delivering, and continuously improving training sessions and guidance materials for internal linguists, external vendors, and other stakeholders on quality processes
- Validating, arbitrating, and finalizing quality evaluations
- Supporting Project Managers in delivering constructive, actionable feedback to external resources
- Collaborating on tool and process improvements
- Contributing to root cause analysis for quality incidents and client complaints
- Assisting in onboarding and testing processes for new linguists
- Leveraging Generative AI tools to optimize daily workflows
Requirements include:
- Being based in an Asian timezone with the ability to work closely with regional teams and vendors
- Minimum 2 years of experience in a related role within the localization industry
- A degree in Translation, Linguistics, or a related field
- Ideally, a native speaker of Korean, Japanese, or Chinese, with excellent proficiency in English
- Excellent communication and negotiation skills
- Demonstrated ability to work effectively with distributed, multicultural teams
- Intermediate to advanced Excel skills
- Familiarity with translation quality evaluation systems, frameworks, and CAT tools
- Experience with linguistic arbitration or dispute resolution in a professional setting is desirable
- Strong analytical mindset with the ability to identify patterns, prioritize issues, and propose process improvements
- Knowledge of localization quality control processes and industry best practices
- Ability to adapt quickly to new tools and workflows
- Ideally, a familiarity with Audio Localization processes