Description
We are more than a global leader. We welcome you as you are and offer a job with a brand that matches your personality. We support your growth and learning every day, ensuring work gives purpose to your life. As part of Accor, you can explore unlimited possibilities.
As a Supervisor of Reception, you will be responsible for ensuring the correct daily operation, implementing work procedures, service policies, and guest attention. You will also supervise the work of receptionists and resolve complaints.
Key responsibilities:
- Ensure optimal development of receptionists' tasks
- Follow up on departmental pending issues
- Guide the team towards achieving established goals
- Conduct shift handovers following pre-established practices
- Report any considered hazardous or suspicious situations in the hotel
- Comply with the hotel's internal regulations, policies, and procedures
- Reflect the ideal attitudes of Accor's connector: 'I connect', 'I involve', 'I go beyond', and 'I personalize'
- Comply with the Work Safety and Health Regulations
- Attend all programmed training sessions
- Execute other related functions according to area needs
Requirements:
- Technical or university professional
- Studies in Hospitality and Tourism, Hotel Administration, Hotel Management, etc.
- Intermediate Office skills
- Intermediate Excel skills
- Advanced Opera Cloud system skills
- Advanced English language skills
- 2-3 years of experience in the position or similar roles
Benefits:
- Employee benefit card offering discounted rates at Accor hotels worldwide
- Learning programs through our Academies
- Opportunities to develop talent and grow within the hotel and globally
- Ability to make a difference in the local community through our Corporate Social Responsibility activities