Description
Mastercard has some of the most valuable data assets and innovative AI capabilities in the world. The AI & Data Operations team is seeking a highly strategic, analytical and execution-oriented Chief of Staff to serve as a trusted partner to the EVP, AI & Data Operations.
The Chief of Staff will translate strategic priorities into action, strengthen alignment across complex initiatives, and help the organization operate with continued speed, focus and discipline. This role requires strong executive presence, exceptional attention to detail, and practical experience applying AI to improve strategies, workflows and operating processes.
Key Responsibilities:
- Support the execution of strategic priorities by collaborating closely with the EVP, AI & Data Operations and leaders across the team.
- Translate strategic priorities into clear plans, actions and measurable outcomes.
- Lead high-priority initiatives that require coordination across teams and functions.
- Manage cross-functional projects from initial definition through execution.
- Develop clear recommendations and decision frameworks for complex business and organizational matters.
- Apply practical AI knowledge to identify opportunities to improve strategies, workflows and operating processes.
Team Operations and Leadership:
- Manage the team’s core operating cadence, including monthly team calls and strategic reviews.
- Set agendas, clarify decisions and ensure actions and commitments are tracked through completion.
- Establish and manage a KPI and reporting cadence across AI & Data Operations.
- Oversee executive-level reporting, including priorities tracking and progress updates.
Executive Partnership and External Engagement:
- Serve as a trusted thought partner to the EVP, AI & Data Operations.
- Support engagement with internal and external partners by participating in and leading key meetings.
- Represent the EVP in selected meetings, maintaining continuity and alignment across discussions and decisions.
Requirements:
- Strong knowledge of and experience working in a technology-driven environment across initiatives such as AI adoption, cloud, automation, data strategy and technology governance.
- Direct experience working with AI and data in an enterprise environment.
- Practical experience building, implementing or automating AI-enabled workflows, tools or processes.
- Experience partnering with senior executives and supporting complex, high-visibility initiatives.
- Demonstrated ability to move fluidly between strategic thinking and hands-on execution.
- Strong analytical and problem-solving skills, with the ability to develop clear recommendations from complex information.
- Highly organized and detail-oriented, with the ability to manage competing priorities in a fast-paced, deadline-driven environment.
- Sound judgment and comfort operating in a dynamic environment with evolving priorities.
- Strong executive presence and the ability to communicate succinctly and credibly with senior stakeholders.
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement