Description
We're looking for a Principal Managing Partner to cultivate deep and long-term relationships with our most strategic clients. As a trusted advisor and executive liaison, you will orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.
Responsibilities:
- Nurture C-level relationships and foster strong, authentic connections with key executives
- Champion customer success and serve as the primary advocate for customer needs
- Drive strategic alignment and collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap
- Orchestrate cross-functional collaboration across Sales, Services, Product, and Marketing
- Facilitate executive engagement and arrange executive-level interactions
- Uncover growth opportunities and proactively identify expansion opportunities
- Champion innovation and collaborate with Product teams to explore innovative solutions
- Ensure operational excellence and coordinate the seamless execution of ongoing engagements
Key Objectives:
- Cultivate deep and enduring relationships with C-level executives and their direct reports
- Craft and implement strategic roadmaps that drive customer success and Workday growth
- Foster a culture of proactive customer advocacy and outstanding service delivery
- Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities
- Position Workday as a trusted strategic partner and innovation collaborator
Requirements:
- 8+ years of experience in large account management, leading both account and delivery teams for software vendors or global SIs
- 5+ years of experience in consulting or professional services, preferably with enterprise software solutions
- Proven track record of building and maintaining strong C-level relationships