Description
We're seeking a Business Applications Analyst to support Pleo's Customer Experience and Customer Success teams. As the go-to systems partner, you'll administer and support tools such as Vitally, Hubspot, Freshdesk, Freshchat, Freshcaller, Circle, and Rocketlane.
Responsibilities:
- Run the CX and CS stack
- Partner with the business to gather requirements and understand use cases
- Configure and fix issues with tools and workflows
- Document changes and write functional specifications
- Test and validate changes before deployment
- Manage vendor relationships and raise support tickets
- Enable teams through training and documentation
Requirements:
- 3-5 years in business applications, systems administration, or a CX/CS operations role
- Hands-on admin experience with support or customer success platforms
- Working knowledge of support and customer success teams, including ticket lifecycles and SLAs
- Comfort with data analysis and reporting
- Clear written and spoken English
Nice to Have:
- Experience with CRM integrations or data flows
- Exposure to AI agents or automation in support
- Relevant certifications in HubSpot, Freshworks, or a CS platform
- Experience in a SaaS or fintech company