Description
The Customer Experience team at Cisco is focused on helping customers achieve long-term success with their Splunk investment. As a Customer Experience Customer Success Specialist, you will advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.
Your responsibilities will include:
- Delivering onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage
- Monitoring customer environment health by reviewing cases, outages, critical issues, and ongoing projects
- Partnering with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes, maintenance windows, and new feature availability
- Contributing to stronger customer relationships by translating customer needs into actionable insights for account teams and advocating internally to drive effective issue resolution
- Participating in sales QBRs with customers to review service levels, usage metrics, and customer environment performance
To qualify for this role, you will need:
- 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field
- 3+ years of experience in an enterprise customer-facing role
- Working knowledge of the Splunk Core Platform
- Experience with customer escalations, account management, and project coordination
- Experience with IT operations and technical infrastructure
Preferred qualifications include:
- Splunk Architect Certification, or willingness to obtain it within 3–6 months
- Familiarity with Splunk-related products beyond the Core Platform
- Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
- Ability to work effectively with stakeholders across all levels, from individual contributors to senior leaders
- Strong customer service mindset with a proactive and solutions-oriented approach
- Ability to travel as required (20-30%)
- Fluency in Danish and English (both written & spoken)
- Preference for location in the Copenhagen region