Description
Boeing Distribution Pte. Ltd., a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries, is seeking a Customer Support Specialist to be based in Singapore.
As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
Job Responsibilities:
- Quoting customers and providing product information as needed
- Managing customer orders and order management
- Resolving customer account issues and credit disposition
- Handling customer returns and warranty management
- Providing customer communication and training
- Supporting customer special projects and programs
- Collaborating effectively with other functions such as sales, supply chain, and operations
Basic Qualifications:
- Minimum of 3 years of experience in Customer Support or Customer Service
- Minimum of 3 years of experience using SAP or a similar ERP system
- Willingness to work flexible hours, including overtime and occasional weekends as needed
- Ability to perform effectively in high-pressure situations
- Experience using Excel, Access, or other database management tools
- Ability to work with minimal supervision
Preferred Qualifications:
- Proficient in Microsoft Office Tools
- Experience with Smartsheets
- 5+ years in an Operations, Distribution Center, Aerospace, or similar/related environment
- Experience performing data analysis and troubleshooting
- Experience with ERP reporting systems (e.g., Spotfire, Tableau)
- University Degree in Business or Aviation; College Level Courses
- 5 years of sales or customer service experience in the aerospace/aircraft parts sales, distribution, and/or manufacturing
- Familiarity with soft phones
- Experience with Salesforce
Other job-related information:
- This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll.