Description
We are seeking a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta. The successful candidate will be responsible for creating and maintaining strong customer relationships, providing world-class customer support, and collaborating with internal partners to resolve customer issues.
Responsibilities:
- Develops an understanding of customer culture and business strategies to create and maintain strong relationships
- Interacts with customers and internal partners through various media, including face-to-face meetings, phone calls, emails, and virtual meetings
- Ensures customer account health and provides world-class customer support
- Collaborates with customers to determine specific needs and recommends potential solutions
- Develops, prepares, and delivers presentations to customers and internal organizations
- Advises customers on order status, changes, or improvements and follows up on account issues
- Uses multiple Boeing systems in a fast-paced environment
- Responds to customer inquiries and provides information on Boeing products, services, processes, and operations
- Facilitates delivery problem resolution and coordinates collection and processing of supplier and customer data
- Analyzes customer spare parts requirements and facilitates responses to delivery problems
- Monitors and shares key performance metrics with customers and internal partners
- Interfaces with customers and internal Boeing resources
Basic Qualifications:
- 3+ years of experience in supply chain processes
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work collaboratively across multiple organizations
- Ability for minimal domestic and international travel
Preferred Qualifications:
- Experience in the aerospace industry
- SAP knowledge
- Engineering or technical experience
- Account management or customer support experience