Description
As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand.
You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.75 per hour.
Key Responsibilities Your day-to-day responsibilities will include:
- Planning operational resources (daily and weekly) with the Partners and agency.
- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
- Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
- Ensuring daily communication with the transport planning team.
- Managing the day-to-day running of the transport office (for example, schedules and conference calls).
Essential skills/experience you'll need
- Knowledge of Transport Operations and Legal Compliance.
- People Management Experience
- Experience of managing disciplinary matters and grievances.
- Excellent communication and engagement skills
Desirable skills/experience you may have
- C1 UK Driving Licence.
- Strong decision-making experience
- Manager CPC qualification.
- Hiring Manager / Recruitment experience.
- Incident management experience.