Description
We are seeking a full-time Night Receptionist (M/F) at the Mercure Paris Orly Tech hotel, located in the heart of the Orly district. As a Night Receptionist, you will contribute to providing a warm, personalized, and memorable experience for our guests from arrival to departure.
Responsibilities:
- Provide a warm, professional, and efficient welcome, adhering to the establishment's quality standards.
- Perform check-in and check-out procedures, as well as administrative tasks on OPERA CLOUD.
- Accompany guests throughout their stay and ensure their well-being.
- Personalize customer relationships to enhance guest satisfaction and loyalty.
- Monitor stays and transmit important information to teams and hotel services.
- Verify guarantees and handle necessary administrative follow-up.
- Collaborate closely with various departments: floors, technical, food and beverage, etc.
- Respond to phone calls and handle reservation requests.
- Address guest requests and complaints promptly and professionally, ensuring follow-up.
- Participate in projects assigned by management.
- Apply brand and establishment-defined procedures and standards.
Qualifications:
- Previous successful experience in reception or the hospitality industry.
- Good command of English, both written and spoken.
- Knowledge of OPERA CLOUD and RESAWEB is desirable.
Your profile:
- Friendly, dynamic, and customer-focused.
- Excellent presentation and interpersonal skills.
- Welcoming attitude and genuine service culture.
- Listening skills, courtesy, and a smile in all circumstances.
- Reactivity, rigor, and organizational sense.
- Autonomy and teamwork spirit.
- Commercial sense and ability to identify customer expectations.
- A true Heartist spirit!
Additional Information:
- Full-time permanent contract – 39 hours per week.
- Night bonus (€170 for a complete month).
- 13th month (one-year seniority condition).
- Collective profit-sharing and participation based on results.
- ALL Heartists card offering numerous advantages within the Accor network.
- Health insurance and foresight.
- 50% reimbursement of transportation subscription.
- Uniform provided and maintenance covered.
- On-site parking available.
- Hotel easily accessible by public transport, including Tramway T7 – Hélène Boucher stop.