Description
We are seeking a full-time Receptionist to join our team at the SNCF training centre in Nanterre.
As a Receptionist, you will provide a personalised and positive experience for SNCF employees and visitors.
Your main responsibilities will include:
- Welcoming trainees, residents, visitors, and suppliers
- Providing information, guidance, and distributing badges, documents, and instructions
- Managing the reception area and signage
- Responding promptly to phone calls and emails
- Handling mail, courier services, and deliveries
- Ensuring document tracking and follow-up
- Providing information on luggage storage, medical facilities, and other services
- Contributing to events and promoting eco-friendly practices
- Adapting services to meet user needs and representing SNCF's culture
- Opening and closing the reception area securely
- Ensuring reliable processes and controlled operations
You will work rotating shifts from 7:30 am to 3:30 pm or 11:15 am to 7:15 pm, Monday to Sunday, with two days off per week.
To be successful in this role, you should have:
- Excellent customer service and communication skills
- Experience in reception or customer service
- Proficiency in using computer software and managing administrative tasks
- Strong organisational and prioritisation skills
- Ability to work in a team environment and demonstrate initiative
Our benefits include:
- 13th month salary (subject to seniority)
- Participation bonus (subject to seniority)
- Meal vouchers and compensation for food expenses
- 75% reimbursement of transportation costs
- Favourable health insurance