Description
As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at their regional receiving hubs.
You will:
- Resolve merchant-facing requests around WRO and URO related issues
- Work directly with onsite partners to resolve merchant concerns and escalations
- Investigate WRO discrepancies reported by partner personnel and front-line team members and Merchant Care teams
- Communicate updates, issues, and escalations to the onsite Operations Manager and Regional Director
- Visualize and conduct loading, planning, and offloading of trucks and containers with little to no supervision
- Schedule daily loads through set carriers
- Update and manage all BOL requirements
- Generate and log all IPP shipments
- Check in and check out drivers for all IB and OB activity
- Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA
- Support the Operations Manager and partner in resolving Jira tickets and merchant escalations promptly
- Ensure products are handled, stored, and distributed safely and in accordance with standard operating procedures
You will need:
- 1+ years of warehouse experience in a fast-paced environment
- Ability to adapt to changing conditions and solve issues in a timely manner
- Effective communication skills, both verbal and written
- Ability to work professionally with internal and external stakeholders
- Excellent attention to detail
- Proficiency with Microsoft Excel
- Ability to multi-task and prioritize independently
- Ability to work independently without direct supervision onsite
- Ability to lift 50 lbs without any health limitations
- Able to stand and walk continuously during an 8-10 hour shift or more based on business needs
- Able to bend, stoop, reach above, and push/pull frequently
Benefits include:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- Paid Time Off & Sick Time Off
- Comprehensive Benefits Package