Description
As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at our regional receiving HUBs.
You will be responsible for resolving merchant-facing requests, working with onsite partners to resolve concerns and escalations, investigating discrepancies, and communicating updates to the Operations Manager and Regional Director.
Key responsibilities include:
- Resolving merchant-facing requests around WRO and URO related issues
- Working directly with onsite partners to resolve merchant concerns and escalations
- Investigating WRO discrepancies reported by partner personnel and front-line team members
- Communicating updates, issues, and escalations to the Operations Manager and Regional Director
- Visualizing and conducting loading, planning, and offloading of trucks and containers with minimal supervision
- Scheduling daily loads through set carriers
- Updating and managing BOL requirements
- Generating and logging IPP shipments
- Checking in and checking out drivers for all IB and OB activity
- Logging missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA
- Supporting the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations
- Ensuring products are handled, stored, and distributed safely and in accordance with standard operating procedures
Requirements:
- 1+ year of warehouse experience in a fast-paced environment
- Ability to quickly adapt to changing conditions and solve issues in a timely manner
- Effective communication skills, both verbal and written
- Ability to work professionally with internal and external stakeholders
- Excellent attention to detail
- Proficiency with Microsoft Excel
- Ability to multi-task and prioritize independently
- Ability to work independently without direct supervision onsite
- Ability to lift 50 lbs without any health limitations
- Able to stand and walk continuously during an 8-10 hour shift or more based on business needs
- Able to bend, stoop, reach above, and push/pull frequently
Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- Paid Time Off & Sick Time Off
- Comprehensive Benefits Package