Description
As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at our regional receiving HUBs.
You will be responsible for resolving merchant-facing requests, working with onsite partners to resolve concerns and escalations, investigating discrepancies, and communicating updates to the Operations Manager and Regional Director.
Key responsibilities include:
- Resolving merchant-facing requests around WRO and URO related issues
- Working directly with onsite partners to resolve merchant concerns and escalations
- Investigating WRO discrepancies reported by partner personnel and front-line team members
- Communicating updates, issues, and escalations to the Operations Manager and Regional Director
- Visualizing and conducting loading, planning, and offloading of trucks and containers
- Scheduling daily loads through set carriers
- Updating and managing BOL requirements
- Generating and logging IPP shipments
- Checking in and checking out drivers
- Logging missed and confirmed appointments
- Supporting the Operations Manager in resolving Jira tickets and merchant escalations
You will also be expected to ensure products are handled, stored, and distributed safely and in accordance with standard operating procedures.
Requirements:
- 1+ year of warehouse experience in a fast-paced environment
- Ability to adapt to changing conditions and solve issues in a timely manner
- Effective communication skills
- Ability to work with critical timelines
- Proficiency with Microsoft Excel
- Ability to multi-task and prioritize independently
- Ability to lift 50 lbs and stand/walk continuously during an 8-10 hour shift
Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- Paid Time Off & Sick Time Off
- Comprehensive Benefits Package