Description
As a Neighbourhood Housing Manager, you will lead a high-performing team responsible for delivering a comprehensive housing management service across a defined geographical area.
The Neighbourhood Housing Management Team is at the heart of delivering excellent services to residents, providing a visible, responsive and resident-focused housing management service to tenants, leaseholders and other stakeholders.
You will oversee the effective management of tenancy, estate and neighbourhood issues, service requests, complaints, safeguarding concerns and complex casework, ensuring residents receive timely and effective resolutions.
The role requires you to effectively manage people, budgets and resources, using performance data and insight to monitor outcomes, identify opportunities for improvement and ensure service standards are achieved.
You will provide coaching, support and leadership to Senior Neighbourhood Housing Officers and their teams, enabling them to deliver excellent services and achieve performance targets.
You will build and maintain strong partnerships with internal services, elected members, community organisations and external agencies to improve neighbourhood outcomes and deliver wider corporate priorities.
This is an excellent opportunity for an experienced housing professional who is passionate about delivering outstanding resident services and developing high-performing teams.
Responsibilities:
- Lead a high-performing team responsible for delivering a comprehensive housing management service
- Provide strategic and operational leadership, ensuring services are resident-focused, compliant, efficient and deliver consistently high standards
- Oversee the effective management of tenancy, estate and neighbourhood issues, service requests, complaints, safeguarding concerns and complex casework
- Drive a culture of accountability, customer focus and continuous improvement across your service area
- Manage people, budgets and resources, using performance data and insight to monitor outcomes and identify opportunities for improvement
- Provide coaching, support and leadership to Senior Neighbourhood Housing Officers and their teams
- Build and maintain strong partnerships with internal services, elected members, community organisations and external agencies
Requirements:
- Hold a recognised housing qualification at CIH Level 5 (or equivalent housing or management qualification)
- Demonstrate a commitment to ongoing professional development
Benefits:
- Competitive salary: £56,154 - £59,394 per annum
- Enhanced DBS check
- Cifas check
- Lambeth Staff Benefits