Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. You'll do the most meaningful work of your career and see your impact at scale.
The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. The ideal candidate must have a professional background in the electronic discovery industry to manage multiple projects and client relationships in a fast-paced environment.
Responsibilities:
- Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship.
- Drive overall client satisfaction through effective coordination and communication of client deliverables.
- Execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director.
- Ensure client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners.
- Deliver proactive communication with clients and address issues or escalate to the Sr. Project Manager or Client Services Director.
- Maintain an up-to-date record of the status of all projects being worked on.
- Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Instil confidence with the client and serve as a primary public face of Epiq's high-quality service delivery offering.
Requirements:
- Bachelor's degree in Technology, Law, or an equivalent discipline.
- Minimum 5+ years of experience in eDiscovery Client Services or eDiscovery consulting.
- Willingness to work in US business hours with flexibility to work on weekends as required.
- Demonstrated success in the management of multiple simultaneous projects.
- Excellent oral and written communication skills which provide a strong and confident leadership presence.
- Solid understanding of database design and management, data processing activities, and legal document review requirements.
Benefits: No benefits mentioned.