Description
You will lead high-impact, client-facing projects and oversee strategic client relationships as a Senior Client Services Project Manager at Epiq. Your work will contribute to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and you will thrive on big challenges together.
Job Summary: The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role is responsible for managing complex project portfolios, mentoring project teams, and driving operational and process excellence.
Essential Job Responsibilities:
- Project Leadership & Execution: Lead the full project lifecycle,from strategic planning through delivery,ensuring alignment with client objectives, internal standards, and resource optimization. Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.
- Client Relationship Management: Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction. Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.
- Team Leadership & Mentorship: Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members. Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies. Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
- Process Improvement: Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction. Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.
- Financial Oversight: Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability. Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.
Qualifications & Characteristics:
- 7+ years of project management experience.
- At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.
- Bachelor’s or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.
- Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
- Proficiency in Microsoft Office and project management platforms.
- Experience mentoring and developing project teams.
- Expertise in data workflows, document review processes, and legal technology.
The Compensation range for this role is $120,000.00 to $135,000.00 USD annually and may be eligible for an annual bonus.